FAQ Professional childcare account
On this page you will find many frequently asked questions. If you cannot find the answer to your question, we naturally remain at your disposal.
#Summary:
Questions and answers regarding opening a Trois Kilos Sept pro customer account
Questions and answers about our products
Questions and answers related to your orders
Questions and answers about payment
Questions and answers about the delivery of your orders
Questions and answers provided to our product resellers
Customer Account
If you wish to open a professional customer account to distribute Trois Kilos Sept products, simply fill out the following form. If you are in Europe, an intra-community VAT number is mandatory to open your account.
A response will be provided within 48 hours (business days). You can also contact your sales representative to go through the process together.
Professional accounts are validated manually, giving us time to verify your information. Account validation is done on business days and can take 48 hours.
As soon as your account is validated, you will receive a confirmation email with the access link to log in. If your account is not validated, you will still receive an email.
To open a professional account, you must provide some mandatory information, such as your SIRET number, and for European customers, the intra-community VAT code.
If you don't have an intra-community VAT number, we cannot open a professional account for you on our online site. In this case, we invite you to contact a sales representative according to your area or contact professional customer service Monday through Thursday at: (+33)04 79 28 99 33
Also note that your business must be related to our products.
When requesting a professional account opening, a human verification is made on your information (SIRET number / Business sector). A response will be provided within 48 hours (business days).
Make sure you have received the professional account opening confirmation email.
We have a website for professionals and a website for individuals, please make sure to log in on the professional website for your login to work.
The professional website address is: https://pro.troiskilossept.com
If your password is incorrect, or if you have forgotten it, use the "Forgotten Password" feature in the login form. We don't know your password which is encrypted, so it must be regenerated through the "forgotten password" link
If the "Forgotten Password" feature doesn't work, we recommend checking: your Spam folder in your emails, but also make sure that the login address is on the Professional website: https://pro.troiskilossept.com
Logging in on the btc site is often the reason why the "forgotten password" feature doesn't work for professional accounts.
Questions about our products
To obtain product prices, you must request to open a Trois Kilos Sept professional customer account.
We indicate the number of items per box for reference. Some products sold in assortment are still subject to packaging requirements. These products are, therefore, sold in lots (example 6 sleepsuits divided into: 2 sleepsuits 0 months, 2 sleepsuits 3 months and 2 sleepsuits 6 months.) Products with the Sophie La Girafe license are sold in pairs.
If you wish to be informed about our new arrivals, new collections and themes, simply subscribe to the newsletter, or ask your sales representative.
Currently, pre-ordering is only done through sales representatives. Contact the sales representative for your area and you can pre-order new products or restocked items as soon as they arrive in our facilities. The delivery date will be provided by your sales representative.
We recommend requesting an account opening to access product prices. As a reminder, we don't have a minimum order requirement.
If you would like a quote for specific manufacturing (in textiles) contact us through this form.
If you wish to handle our products, verify their quality before becoming a Trois Kilos Sept customer, we recommend you contact the sales representative for your area. They can then schedule an appointment and present our latest collections.
If a product page is active, without the "Coming Soon" mention, this indicates that we (still) have stock. All our products are stored in Savoy in our warehouses.
If your order contains a quantity that we cannot deliver due to stock shortage, then a backorder will be created in case of restocking. If the product is no longer manufactured, a credit note will be sent. But in 99% of cases, only in-stock products can be added to the cart on the website.
The order
You can order directly on the website after opening a professional customer account. You can also place an order by contacting the sales representative for your area.
We don't have a minimum order requirement, some products called "assorted" must be ordered in "lots" but overall we don't require a minimum order. Note that for France, free shipping is available for orders over €150!
If you have ordered on the website, you can modify it as long as you have not received an email about the processing of your order. Once the order has been processed, you will no longer be able to modify your order.
The shipping of your order depends on the payment method.
For all credit card / PayPal payments and for orders placed before 12 PM, orders are shipped within 24 Hours
If you opt for payment by bank transfer, your order will be shipped upon receipt of your payment.
If you have chosen payment under conditions, and you ordered before 12 PM, then your order will be shipped within 24 Hours
Payment
We offer several types of secure payments: payment by credit card, bank transfer, or draft if you are already a Trois Kilos Sept customer.
If you are a "factor-certified" customer, then you can benefit from payment terms by draft at 30 or 60 days, according to the contract we have signed together.
Delivery
We deliver to Europe and can study all export requests outside the EU. We advise you to make the request during your registration on the site.
Delivery times depend on the destination. In Europe, we can deliver with our transport partner GLS in 5 to 6 days. Orders are shipped from our warehouses in Savoy.
We offer free shipping for orders over €150.
Trois Kilos Sept product reseller
All images of our products are created by our communication service either in our studio or outdoors. You can use our visuals. We recommend contacting us so that we can open a download channel for our photos.
You can use our photos but you must not overload our servers by creating direct links to our online visuals. If you create links to our visuals, your IP or account may be blocked. Requesting access to our photo database is the easiest way to obtain our visuals.
Copying our website's descriptive content is strictly forbidden. Upon request, we can provide you with a basic matrix from which you can take information, but you must create your own product descriptions. Plus, this will help you perform better in SEO!